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Terms of service

Access to and use of Epysode.in and the products and service available through the website are subject to the following terms, conditions and notices. By browsing through these Terms of Service and using the services provided by our website (www.epysode.in), you agree to all Terms of Service along with the Privacy Policy on our website, which may be updated by us from time to time. Please check this page regularly to take notice of any changes we may have made to the Terms of Service.
We reserve the right to review and withdraw or amend the services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or this entire Website.

Introduction

The domain name www.epysode.in is a site operated by Epysode, a company incorporated under laws of India with our registered office at 1093, 2nd Floor, 12th A Main Road, Indiranagar, Bangalore, Karnataka, INDIA. Pin: 560038.

Services

Epysode is an online retailer and offline channel of apparel and lifestyle products offered at great values to the consumer. Upon placing an order, Epysode.in shall ship the product to you and be entitle to its payment for the service.

Third Party Websites and Content

Our website provides links for sharing our content on Facebook, twitter and other such third-party website. These are only for sharing and/or listing purpose and we take no responsibility of the third party websites and/or their contents listed on our website (www.epysode.in) and disclaim all our liabilities arising out of any or all third party websites.
We disclaim all liabilities and take no responsibility for the content that may be posted on such third party websites by the users of such websites in their personal capacity on any of the above mentioned links for sharing and/or listing purposes as well as any content and/or comments that may be posted by such user in their personal capacity on any official webpage of Epysode on any social networking platform.

Accuracy of the Product

The images of the items on the website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the items. Your items may vary slightly from those images. All sizes and measurements of items are approximate; however, we do make every effort to ensure they are accurate as possible. We take all reasonable care to ensure that all details, descriptions and prices of items are as accurate as possible.

Pricing

We ensure that all details of prices appearing on the website are accurate, however errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. The products available on the website are for retail sales, intended for end user consumption and is in no away available for resale.

Additionally, prices for items may change from time to time without notice. However, these changes will not affect orders that have already been dispatched. The price of an item includes GST (or similar taxes) at the prevailing rate for which we are responsible as a seller. Please note that the prices listed on the website are only applicable for items purchased on the website and not through any other source.

Payment

Upon receiving your order, we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorization check has been completed. Your card will be debited once the order has been accepted.

Delivery

On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location. Sometimes, delivery may take longer due to unforeseen circumstances. In such cases, we will proactively reach out to you by e-mail and SMS. However, we will not be able to compensate for any mental agony caused due to delay in delivery.

Returns & Refund

If you change your mind about any items purchased you can return them to us. For more information on Returns and Refund, please refer to our Return Policy.

Intellectual Property Rights

All and any intellectual property rights in connection with the products shall be owned absolutely by the Company.

Law and Jurisdiction

These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Bangalore, Karnataka.

Indemnification

You agree to indemnify, defend and hold harmless the Company, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages or costs arising from your use of this website, your breach of these Terms of Service, or infringement of any intellectual property right.

Violation & Termination

You agree that the Company may, in its sole discretion and without prior notice, terminate your access to the website and block your future access if we determine that you have violated these Terms of Service or any other policies. If you or the Company terminates your use of any service, you shall still be liable to pay for any service that you have already ordered till the time of such termination.

Disclaimer

IN NO EVENT WILL THE COMPANY OR IT'S REPRESENTATIVES BE LIABLE FOR ANY DAMAGES, ARISING OUT OF OR RELATED TO MISUSE OF PERSONAL INFORMATION OF THE CUSTOMER AND THE CUSTOMER IS SOLELY LIABLE FOR SUCH ACTS AND THEY ARE ADVISED NOT TO SHARE THEIR CONFIDENTIAL INFORMATION LIKE EPYSODE PASSWORD, OTP, CREDIT/DEBIT CARD EXPIRY AND CVV WITH ANYONE EVEN THOUGH THEY CLAIM TO BE AN EPYSODE.IN EMPLOYEE. NONE OF OUR EMPLOYEE WILL ASK FOR SUCH CONFIDENTIAL INFORMATION.

If you have any questions, comments or requests regarding our Terms of Service or the website please contact us at care@epysode.in.

 

 

PRIVACY & COOKIES


This Privacy and Cookies Policy establishes the terms and conditions under which EPYSODE with registered address at 1093, 2nd Floor, 12th A Main Road, Indiranagar, Bangalore-38, India, a firm that currently operates the sales of the Epysode clothing brand in India, processes the personal data that you provide us while using the website www.epysode.in on smart phones, tablets or other mobile devices, software, digital media, storage medium, or functionalities related to the commercial brand Epysode in India.


When using the Platform, each time you provide us with or it is necessary for us to access any kind of information which, due to their characteristics, allow us to identify you, such as your name, surname, email address, billing or shipping address, telephone number, type of device or credit or debit card number, etc. (hereinafter, "Personal Data”), whether for purposes of browsing, purchasing our products or using our services or functionalities, you will be subject to this Privacy and Cookies Policy, Use and Purchase Conditions and other documents cited therein (jointly "the Terms and Conditions") which are applicable at all times and should be reviewed to ensure you agree with them.


Collection of Personal Data for Processing Purposes

Please bear in mind that before using any of our services or functionalities, you must read this Privacy and Cookies Policy as well as the Terms and Conditions in the specific section regarding the service or functionality. In their section you can see if there are any specific conditions for use, or if they require specific processing of your Personal Data. The user (you) may choose not to provide certain Personal Data or withdraw the consent subsequently with respect to such Personal Data by sending a written intimation. However, not providing certain compulsory information or withdrawing the consent may mean that it will not be possible to manage your registration as a user or to use certain functionalities or services available through the Platform. The Personal Data provided by you will be collected and retained, on behalf of Epysode India, by the following:

  • Epysode, 1093, 2nd Floor, 12th A Main Road, Indiranagar, Bangalore, India. Pin: 560038
  • Payment Partner: PayU Payments Private Limited, Bestech Business Tower, 9th Floor, Sohna Rd, Tatvam Villas, Dhani, Sector 48, Gurugram, Haryana, India. Pin: 122004

You hereby guarantee that the Personal Data provided is true and exact, and agrees to report any change or modification thereto. If you provide us with the Personal Data of third parties, you shall be responsible for having informed them and obtained their consent for these details to be provided for the purposes indicated in the corresponding sections of this Privacy and Cookies Policy. Any loss or damage caused to the Platform, to Data Controllers or to any third party through the communication of erroneous, inaccurate or incomplete information on the registration forms shall be the sole responsibility of the user.

The Data Controllers, shall use Personal Data for the following purposes:

  • To manage your registration as a user of the Platform. The Personal Data you provide us with shall be used to identify you as a Platform user, and to give you access to its different functionalities, products and services that are available to you as a registered user.
  • The development, compliance and undertaking of the purchase contract for the products you have acquired or any other contract with us through the Platform. In particular, you must bear the following in mind: i. If you choose the option to save your card, you shall expressly authorize us to process the indicated details to be used as necessary for its activation and development. The card's security code (CVV or CVC) shall only be used for making the purchase and shall not be subsequently stored or processed as part of the payment details. Consenting to the activation of this functionality means that your data will automatically appear in these fields when making future purchases, so you will not have to enter your details again for each new purchase as they will be considered as valid and in place. You can change or delete your cards at any time through the My Account section. We store and transmit your card details in accordance with the leading international standards of confidentiality and security for credit and debit cards. The use of this function may require you to change your access password for security reasons. Remember that security when using the Platform also depends on the correct use and storage of certain confidential codes.
  • Contact you by email, telephone calls or SMS regarding updates or informative communications related to the functionalities, products or contracted services, including Platform security updates, when necessary or reasonable for their implementation.
  • Attend and manage your requests made using the available customer service channels in relation to the Platform as well as monitoring the quality of our service.

Newsletter Subscription

If you authorize your subscription to the EPYSODE Newsletter, we will provide you with information regarding our products and services, through different means as, among others, by email or SMS. Subscription to the EPYSODE Newsletter may entail using Personal Data to make personalized advertising related to our products and services available to you via email or SMS. With the aim of improving the service we provide you with, we hereby inform you that Personal Data related to your purchases at online platform, tastes and preferences, may be used for the purpose of analysis, generating user profiles, marketing studies, quality surveys and improving our client interaction. You can also unsubscribe through the Platform's Newsletter section at any time, or by following the information we provide in each communication.


Data Protection Rights

The Data Controllers undertake to respect the confidentiality of your Personal Data and to guarantee you can exercise your rights. You may exercise your rights of access, rectification, cancellation and opposition by sending an email to: care@epysode.in, indicating the reason for your request. If you decide to exercise these rights, and if part of the personal data you provided was your email address, we would ask you to please specify this circumstance in your written request, indicating the email address from which you wish to exercise your rights of access, rectification, cancellation and opposition. 


Other Necessary Uses of your Personal Data

To fulfil the purposes indicated in this Privacy Policy, it is necessary that Epysode processes your Personal Data insofar as they are directly involved with each purpose (whose activities relate to the decoration, textile and clothing in addition to the development and support for electronic commerce activities). It may also be necessary to transfer your Personal Data to the mentioned third parties who provide us with support services, such as financial bodies, entities that fight against fraud, providers of technological, logistical, transport and delivery services, customer services and/or services that analyse the transactions made on the Platform with the aim of offering users sufficient guarantees in commercial operations, etc. By providing us with your Personal Data on this Platform, you are authorizing us to process and share your information with said collaborators. Your authorisation includes those cases where, for purposes of service efficiency, the providers will provide the same level of security measures for data protection as provided under applicable Indian laws. We may disclose your Personal Data to the Government agencies if required, even without obtaining your prior consent, for the purposes of verification of identity or for prevention, detection, investigation including cyber incidents, prosecution and punishment of offences or for other purposes required under applicable law. 


Security Practices

India adopts reasonable security practices and procedures as mandated under applicable Indian laws and the firm adopts similar security practices and procedures for the protection of Personal Data and to prevent unauthorised use or disclosure of Personal Data.


Information on Cookies

We use cookies in this Platform, which are small text files with information on your navigation in this Platform, whose principal objective is to improve your experience in the Platform.


Cookies Purpose

  • Duration Management cookies are used to identify and authenticate the user. They also contain the technical data from the user's session such as, for example, waiting time for connection, session identifier, etc.
  • Session Own cookies are used to identify the http session of the user. They are common in all web applications to identify user requests during a session.
  • Session Own cookies Navigational status allows the user's navigation status to be identified (start of the session, first page, first access, scroll status, state of voting, etc.).
  • Session Own cookies User selections store the session values chosen by the user such as the language, currency, products, size etc.
  • Session Own cookies Favourites and last selections allow the user's favourite selections to be remembered (products, cookies installation consent, etc.) in later web sessions.